Eid ul Adha Payment Campaign 2019– Fact Sheet & FAQ

Campaign Duration: 26 Days (18 July to 12 August 2019)

Campaign Modality:

  • Up to 20% Cashback on payment through bKash app and PGW. 

Limits:

  • App/PGW limits will be exclusive to the e-commerce category (in the Adha campaign there will be lifestyle and eCommerce categories)
  • One bKash customer can avail maximum 500tk cashback during the campaign from e-com and lifestyle category including all access channels i.e. app, PGW.
  • Only single payment is acceptable for one order. For multiple payments, the first payment will be counted. Rest of the payment will be refunded deducting the cashback.
  • In Case of Product Unavailability- Payment will be refunded deducting the cashback amount.
bKash Cash Back Offer 2019

bKash Eid-ul-Adha Campaign FAQ for E-commerce 

1. When can I avail the offer through bKash payment?

  • In order to avail this offer, you have to make bKash payment within 18 July 2019, 00:00:00 hour to 12 August 2019, 23:59:59 hours to the designated bKash merchant A/Cs of the participating merchants

2. What is the cashback percentage?

  • The cashback percentage is 20%. 

3. What is the maximum amount I can avail per day as a cash back from this campaign by payment through App/PGW

  • By paying with APP/PGW, you can avail maximum BDT 300 per day

4. What is the maximum amount I can avail as cashback during the campaign period by payment through App/PGW?

  • By paying with APP/PGW, you can avail maximum BDT 500 during the campaign period

5. How many times I can get cashback during the campaign period?

  • There is no limit on transaction count. You can get cashback as many times possible as you make payments until the cumulative cashback amount reaches campaign limit in the respective payment channel

6. Is there any limit on transaction count in this campaign?

  • No, there will be no limit on transaction count in this campaign

7. Where will I contact if I have a question related to the product, product delivery, product price, etc. for e-Commerce merchants?

  • For any type of product and product delivery question, you will contact respective merchants. bKash is neither liable nor responsible for the merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from the merchant to the customer due to non-delivery of the product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cashback eligibility limit disregarding the particular transaction for the campaign period. The cashback offer for that particular transaction shall be considered consumed accordingly.

8. Can I avail this offer?

  • If you are a bKash customer having an account inactive status i.e. eligible for Cash In, Cash out, Buy Airtime, Send Money & Payment and sufficient balance can enjoy the offer by purchasing through bKash Payment

9. Do I pay the actual bill amount to the merchant?

  • Yes, you must pay the actual bill amount to the merchant

10. When will I receive the cashback amount after making payment?

  • You will receive cashback amount instantly after making a successful payment

11. How would I receive the cashback?

  • Your eligible amount will be disbursed to your bKash Account from which you made the payment.

12. Does my account need to be in ‘Active Status’ to receive cashback?

  • Yes, your account needs to be in Active status and in a favorable condition to receive cashback. In case the cashback disbursement fails due to technical or customer account status related issue, bKash will retry cash back disbursement with three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and the customer will no longer be entitled to the cashback amount of this particular campaign

13. What will I do, if I make any wrong payment?

  • If you make any wrong payment transaction, you have to call 16247 or approach bKash centers, bKash Plus, Facebook fan page, Web chat (Live chat service) as well as send e-mail to support@bkash.com and officially inform/report the issue

14. Will I receive cashback if my payment is successful?

  • If your payment is valid and bKash recognizes the transaction as authentic, you will receive cashback. Otherwise, bKash reserves the right to cancel cash back payout if the particular transaction and/or your transaction behavior raises a reasonable suspicion that you have abused the benefit of the cashback campaign

15. Is there any chance that my cashback will be delayed? If yes, what should I do?

  • Most likely you will receive your cashback instantly as per eligibility. There could be unanticipated cases where cashback payment would be delayed. If you do not receive your cashback, you can call 16247 or approach bKash centers, bKash Plus, Facebook fan page, Web chat (Live chat service) as well as send e-mail to support@bkash.com to know details about it. We will cater your issue after the campaign period based on claim and validation